Effective date: 4 August 2026
This privacy policy explains how The Infinite Estate handles information used by its WhatsApp messaging service. It applies when you communicate with The Infinite Estate through WhatsApp or receive WhatsApp notifications from us.
Information we process
When you use WhatsApp to communicate with us, we may process:
- your WhatsApp phone number or account identifier;
- the profile name made available by WhatsApp;
- the text and captions you send to our WhatsApp business number;
- the message type and the date and time of each inbound message;
- Meta message identifiers and delivery states such as sent, delivered, read, or failed; and
- technical webhook and provider-response information needed to operate and troubleshoot the service.
The message-history feature stores visible text and captions. It does not download or retain inbound images, audio, video, documents, or other media files.
How we use this information
We use this information to:
- maintain an internal history of WhatsApp communications;
- determine whether WhatsApp’s 24-hour customer-service messaging window is open;
- identify messages that were not delivered because the messaging window had expired or for another delivery reason;
- send operational, transaction, birthday, and other requested or permitted notifications;
- record and troubleshoot message delivery;
- protect the service from misuse and maintain security; and
- comply with applicable legal and regulatory obligations.
Access and sharing
Stored message history is available only to authorised administrative, management, staff, and assistant users who need it for messaging operations and troubleshooting. WhatsApp messaging is provided through Meta Platforms and WhatsApp, which process information under their own terms and privacy policies. We may also disclose limited information to hosting or technical service providers that support this service, or when disclosure is required by law. We do not sell WhatsApp contact information or message history.
Retention
Inbound WhatsApp text and captions are retained indefinitely without automatic deletion so that authorised staff can review communication history and investigate delivery issues. Identifiers, timestamps, delivery records, and related technical information may also be retained for messaging operations, troubleshooting, security, record-keeping, and legal obligations. Information may be deleted following a verified request or when required by law.
Your choices and data requests
You may ask to access, correct, or delete information associated with your WhatsApp number, or ask us to stop non-essential WhatsApp messages. We may need to verify your identity before completing a request. You can also block or report a business directly through WhatsApp.
Security
We use reasonable administrative and technical safeguards designed to protect the information handled by this service. No method of transmission or storage is completely secure.
Changes to this policy
We may update this policy when the service or legal requirements change. The effective date above indicates the latest revision.
Contact us
For privacy questions or requests, contact The Infinite Estate at support@agbtechconsulting.com.